FAQ

HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into your store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at sales@dielladesigns.com.

HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number will be given to you once the merchandise ships.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Our products are hand crafted and usually will take 2 weeks if the item is not in stock. If the item is in stock, expect to receive it within 5 business days.

WHAT IS THE DELIVERY FEE?
The flat-rate delivery fee within The United States is $9.99.

HOW DO YOU SHIP MY ORDERS?
All your orders are shipped via USPS or UPS.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to DiellaDesigns.com system for your order. It's fast, easy & secure!

WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal. By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online, no account needed.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any transaction that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at sales@dielladesigns.com (if applicable). In the event of damaged item received, we will require photo proof of the affected merchandise and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the merchandise to you at no cost, subject to availability. In light of this, any purchase that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@dielladesigns.com. In the event of lost mail, we will try to locate the shipment and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

HELLO BEAUTIFUL!

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