RETURNS & EXCHANGES

STORE CREDITS
  • All items returned are for store credit only
  • Absolutely no cash refunds
  • Items must be received within 10 business days of receiving the order to get a store credit
  • Anything after that will NOT be accepted
  • We will NOT except anything that smells like smoke, has stains, washed, worn or damaged by you
  • All items must be in its original condition.
WHAT CANNOT BE RETURNED:
  • Items described as “Sale" cannot be returned or exchanged.
  • Merchandise must have all tags attached, and must be sent back in their original packaging and without shipping labels affixed to them.
  • Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
  • If you cannot be reached with your provided contact information within 10 business days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.
WHAT CAN BE RETURNED:
  • Any items not outlined in the "What can't be returned" section above are eligible for a store credit of equal value if returned to us within 10 business days. 
RETURN SHIPPING INFORMATION:
  • Shipping cost is non-refundable, unless we ship an item in error.
  • Returns will require the customer to pay for return shipping. 
  • Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $9.99 ground or $29.99 for International.
RETURNS PROCESS:
Just follow the steps below for an easy return!
  • Contact our Customer Service via phone at xxx-xxx-
  • Customer Service will issue you an RA# (Return Authorization) after you contact us via phone or email. 
  • Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
Ship your package back to:
Diella Designs
P.O.BOX XXX
Tinley Park, Illinois 60477
  • Please ship with tracking as we are NOT responsible for packages lost by shipping carriers. 
  • You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 5 business days of us receiving your return.
EXCHANGE POLICY (U.S. ONLY)
  • If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team Monday through Friday and we will gladly replace any applicable items!
TIMELINE FOR EXCHANGES:
  • You have 10 days from the date your order is delivered to return the item to our address (the item must arrive back here within 30 days to qualify). If the return arrives after 10 business days from the date the order was originally received by you, the customer, it will be refused.
  • Once you receive the exchanged item, the same rules apply if you need to return or exchange it (so if you need to return the exchanged item, you will have the usual 10 business days from date of that delivery to qualify for a store credit).
  • If an item arrives damaged, please contact our Customer Service team within 5 business days of receiving the damaged item.
WHAT CAN BE EXCHANGED:
  • Exchanges are available exclusively for orders that ship to the contiguous USA.
  • We offer only one exchange per order.
  • Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange. 
  • If your requested size and/or color is out of stock when we receive your package, you will be issued a store credit based on our posted return policy.
WHAT CANNOT BE EXCHANGED:
  • Items described as “Sale" cannot be exchanged.
  • Merchandise must have all tags attached and returns must be sent back in their original packaging and without shipping labels affixed to them.
  • Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
  • If you cannot be reached with your provided contact information within 15 business days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.
EXCHANGES SHIPPING INFORMATION:
  • Exchanges will require the customer to pay for return shipping unless the original item shipped out is damaged or incorrect through no fault of the customer. We will pay for the shipping cost to get the new item to the customer.

HELLO BEAUTIFUL!

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